No, we only charge for checks that are completed. Most of your clients will find their checks easy to complete. For anyone who gets stuck, our UK-based support team is on hand to help them through the app, so you don't need to guide clients through their checks yourself.
Our contracts run for 12 months. You can buy the credits used for checks in the way that suits you, and all credits are valid for two years. If you need more, you can buy them without restarting your contract.
Our UK-based support team is on hand to help you and your clients. You and your team can find support articles in the CDD Platform, or speak to us by live chat, email or phone. If your clients run into any problems, they can contact our support team through the Thirdfort app, by email or by phone. So questions from your clients don't land on your team.
You can buy more credits at any time without renewing your contract. Your account manager will let you know when you're running low.
You can have as many users as you need at no extra cost, so everyone who runs checks at your firm has their own login. You can also create teams, so people on the same team can see each other's checks.
Most firms using Thirdfort pass the cost of checks on to their clients. Our team can help you explain this to your clients and share what firms typically charge for individual checks.