1. [Clients](/our-clients/) 2. [Conveyancers](/our-clients/category/conveyancers/) 3. [Identity verification that starts itself](/our-clients/rhodes-walker/) [Conveyancers](/our-clients/category/conveyancers/) # Identity verification that starts itself 12th November, 2026•Last update 12th November, 2026 ![Rhodes & Walker logo centered on a white background with curved peach and terracotta color blocks on the right side.](/_next/image/?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F171201%2F2856x1264%2Febe6ab96b0%2Frhodes-walker-case-study-header.png&w=3840&q=75) For Rhodes & Walker's new build team, every plot has a timescale to exchange on. Here's how Thirdfort helps the team keep pace. ## What does working with Thirdfort give Rhodes & Walker? * Identity verification that starts automatically once a client finishes their paperwork. * Identity checks completed alongside paperwork and payment, rather than adding up to a week. * A helpline and web chat the team can point clients to when something goes wrong. ## About Rhodes & Walker Rhodes & Walker has more than 30 years' experience in conveyancing. Larry Walker and Andrew Rhodes founded the firm in 1989, and it was one of the first independent Licensed Conveyancers to open its doors. Based in Bradford, the firm opened a second office in Leeds in January 2023. ## Timescales that don't wait Laura Croker, New Build Manager, oversees the firm's new build department. Tammy Chadwick, New Business Coordinator, is the first point of contact for most clients. Getting a client set up used to mean emailing documents out. "The clients had to print all that paperwork and then return it to us via post or via email," says Laura. Identity checks were ordered separately and could add another week. Getting paperwork and payment back could take up to two weeks. ## The next step starts itself The team now onboards clients through Minerva, which handles the quote, forms and payment, with Thirdfort's identity verification built into the journey. Rhodes & Walker use Thirdfort's Enhanced NFC ID check, which includes identity verification, electronic address verification and anti-money laundering screening. The check meets the requirements of [HM Land Registry's Digital ID Standard](https://support.thirdfort.com/hc/en-gb/articles/7203545650205-What-is-HM-Land-Registry-s-Digital-ID-Standard), which means they will be protected from recourse should fraud occur during the transaction. "We don't even have to prompt the ID checks once the client's completed the paperwork, it automatically takes them to do their ID checks," says Laura. Clients now usually complete their identity checks alongside their paperwork and payment. ## Help when a client gets stuck Mistakes happen. Thirdfort has its own helpline and web chat, so Tammy has somewhere to send a client. "Thirdfort have got a web chat, they've got a helpline, they come back really quickly if I have any questions, and we can signpost the client then," says Tammy. Once she has pointed a client to Thirdfort, she doesn't hear back and the identity check gets completed. ## Days, not weeks Paperwork, payment and client due diligence that could take up to two weeks now come back in five days on average for current matters. Almost 50% of clients complete all steps within one day, and 85% within five days. The quickest onboarding took 37 minutes. Faster onboarding has given the team room to do more. Tammy spends more time on welcome calls and has capacity to follow up quotes that haven't been accepted. "We are finding that we are getting more work converted as a result of using a faster onboarding system," Laura Croker, New Build Manager, Rhodes & Walker ## Want to know how Thirdfort can help your firm? Book a demo ## FAQs ### How does identity verification start for Rhodes & Walker’s clients? --- Once a client finishes their paperwork, they move straight on to their Enhanced NFC ID check. The team doesn’t have to prompt it. As Laura Croker, New Build Manager, puts it: “It automatically takes them to do their ID checks.” ### How quickly do clients get through onboarding? --- Paperwork, payment and client due diligence that could take up to two weeks now come back in five days on average for current matters. Almost 50% of clients complete all steps within one day, and 85% within five days. The quickest took 37 minutes. ### What happens if a client gets stuck during their identity check? --- Thirdfort has its own helpline and web chat. Tammy Chadwick, New Business Coordinator, points clients there. Once she has, she doesn’t hear back and the identity check gets completed. ## Subscribe to our newsletter Subscribe to our monthly newsletter for recaps and recordings of our webinars, invitations for upcoming events and curated industry news. We’ll also send our guide to Digital ID Verification as a welcome gift. 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